02You are the business using the GiftPay service for the delivery of electronic gift cards (eGifts). We are Unified Incentives Pty Ltd, the owner and operator of the GiftPay service. The agreement between you and us is for the supply of the GiftPay service, a service for the issuance, delivery and redemption of electronic gift cards (eGifts). By signing up for this service and sending your first eGifts, you are acknowledging and consenting to this agreement.
03What do you have to be aware of when you are signing up?
04Please be sure to supply us with accurate and complete information about your business. Please let us know as soon as any of these details change.
05What are GiftPay's obligations and responsibilities?
06We will supply you with a secure web site interface allowing you to deliver and manage eGifts.
07We will provide to you or your staff technical support relating to the operation of the GiftPay service.
08We will provide basic support to your eGift recipients via email and online form, including how to redeem and use a GiftPay eGift.
09What are your obligations and responsibilities?
10You are responsible for the accuracy of recipient email addresses. The GiftPay system tracks bounced and undeliverable emails but you are responsible for resolving deliverability issues.
11You are responsible for ensuring that the email addresses and other personal details of your eGift recipients are collected and used in accordance with all relevant Australian legislation, including the Privacy Act 1988 and the Spam Act 2003.
12You are responsible for keeping your username and password confidential and secure. Please select a strong password and do not share your username and password with anyone. You will be liable to pay for all eGifts delivered using your username and password.
13GiftPay eGifts must only be delivered directly to the final intended recipient, and must only be opened and used by the intended recipient. You must not deliver an eGift to yourself or your employees acting as an intermediary, with the intention of then forwarding that eGift to the intended recipient. In addition you must not open an eGift link to select a retailer or activate a gift card on behalf of the final intended recipient.
14Prohibited use and activities
15You must not use the GiftPay service in any of the following ways:
16To purchase eGift Cards that are then redeemed by you or your staff to pay for your organisation’s own operational expenses or business supplies.
17To offer, exchange, sell or purchase eGift Cards using any form of cryptocurrency.
18In connection with illegal products or services, including counterfeit or unauthorised goods.
19For any activity related to controlled substances, drugs or drug-related services.
20To facilitate the transfer or movement of funds between parties in a way that resembles a money transfer, remittance or value-laundering service.
21In, from or for the benefit of any country, organisation or individual subject to applicable domestic or international sanctions.
22Using fake, anonymous or disposable email addresses for gift recipients.
23You must not:
24Use any automation tools, bots or scripts to access, select, activate or redeem eGift Cards.
25Attempt to scrape or crawl any GiftPay website or any eGift Card to collect card numbers, codes or other data from the platform.
26Misrepresent recipient information or impersonate another person or organisation.
27Conceal your true identity or the nature of your business when signing up or using the service.
28Repeatedly cancel and reissue eGifts in a way that attempts to extend expiry periods or bypass cancellation policies.
29Attempt to bypass system limits, redemption constraints or usage rules through unauthorised technical means.
30We reserve the right to suspend or terminate your account immediately if we believe you have breached any of these restrictions.
31What are the costs for the GiftPay Express service?
32You will need to pay for:
33The cost of the eGifts at face value;
34The cost of any other optional features you wish to add, such as custom header graphics;
35Prices and options are available at https://www.giftpay.com.au/business/pricing.aspx
36All prices exclude GST.
37Do any other fees apply?
38We reserve the right to charge a fee for any custom reporting, custom queries, data analysis, bulk actions or cancellations, investigations or any other work outside of the scope of this agreement. We will quote to you the full fee or an hourly rate in advance of commencing such work, and reserve the right to require upfront payment before that work is commenced.
39How will GiftPay use the details and email addresses of your eGift recipients?
40Authorised GiftPay staff have access to the email addresses of recipients and the details of eGifts and eGift deliveries, but only for the purposes of administering the GiftPay service and providing support to you and to recipients.
41We will never sell or share the details of your eGift recipients with any third party.
42If a recipient requests support from GiftPay, we may email the recipient in response to their support enquiry. There may also be very rare circumstances where we need to email a recipient with critical information about an issue with their eGift.
43Other than in the circumstances listed above, we will never email your eGift recipients for any other reason.
44We will process and store the details and email addresses of your eGift recipients in accordance with all relevant Australian legislation, including the Privacy Act 1988 and the Spam Act 2003.
45Resending eGifts
46You can resend an eGift via the Reports section at no additional cost. When you resend an eGift to the same email address, a new email will be sent linking to the original eGift.
47Redirecting eGifts
48You can resend (redirect) an eGift to a different email address at no additional cost, but only if the original eGift has not yet been clicked or accessed. If the original eGift email has been delivered successfully, you can only redirect within 30 days of issuance. If the original eGift email has not been delivered successfully (bounced), you can redirect at any time. When you redirect an eGift the original eGift will be cancelled and a new eGift will be issued. You are not able to redirect an eGift Card to yourself or a different person in order to claim back or recoup the value of an eGift because the original recipient has not yet opened or redeemed their gift. eGifts are valid for up to 3 years and in many jurisdictions the rightful recipient's entitlement to the eGift for the full validity period is protected by law.
49Cancelling eGifts
50You can cancel an eGift via the Reports section, but only if the recipient has not yet opened their eGift Card. If you cancel an eGift within 7 days of issuance, the full value of the cancelled eGift will be applied to your bonus credit balance. If you cancel an eGift between 7 and 30 days after issuance, 80% of the original value of the cancelled eGift will be applied to your bonus credit balance. It is not possible to cancel an eGift Card more than 30 days after issuance. When you cancel an eGift you will be required to specify a reason for the cancellation. If a recipient tries to open or redeem a cancelled eGift, the recipient will see a message explaining that the eGift was cancelled by you and the reason you gave for the cancellation.
51Bonus Credit
52You may receive bonus account credit for various reasons. Bonus account credit is non-refundable and may only be used towards purchasing eGifts. Bonus account credit can only be used towards the purchase of eGifts once all deposited funds have been exhausted.
53Refunds
54If you wish to close your GiftPay account, you may request a refund of deposited funds that have not been used to purchase or send eGifts. The total amount available for refund at any time is calculated as the total of all funds you have deposited less the total face value of all eGifts you have sent and less the total of any other amounts you have been refunded.
55A refund fee of AUD$20.00 applies to each refund processed. The refund fee will be deducted from the gross refund amount and the net refund amount will be remitted as instructed. In addition, bank fees and charges may be payable in connection with the refund (such as international transfer fees).
56eGift Conditions and Expiry
57GiftPay eGifts have an expiry date. If the recipient of an eGift has not redeemed their eGift before the expiry date, the value of that eGift is forfeited to Unified Incentives Pty Ltd. Each GiftPay eGift will allow the recipient to redeem their eGift value for merchant-issued electronic gift cards, selecting from the available range. Each of the gift cards available is issued by the relevant merchant, and is subject to that merchant's terms, conditions of redemption and expiry dates. If the recipient has not redeemed their merchant-issued gift card before the expiry date, the value of that gift card is forfeited to the merchant.
58Bulk URLs & Printed Vouchers
59This section only applies if you choose to use the Bulk URLs or Printed Vouchers features.
60The Bulk URLs and Printed Vouchers features allow you to purchase and download eGift URLs or vouchers, for you to deliver to your recipients through your own delivery process.
61You are responsible for securely storing and backing up your eGift URLs or vouchers before they are delivered to recipients. We will not be able to replace, refund or reimburse you for lost or stolen eGifts.
62We will provide basic support to your eGift recipients via an online form, including how to redeem and use a GiftPay eGift. However you acknowledge that as you are responsible for the delivery of eGifts, we do not know the email address of eGift recipients. As such we cannot provide support to recipients who enquire about lost eGifts or eGifts never received, as we cannot identify the rightful recipient of an eGift. In these circumstances, you are responsible for resending eGift emails to recipients who claim they have lost or never received their eGift.
63If a recipient of an eGift from the Bulk URLs or Printed Vouchers features claims to have lost or never received their eGift, you are responsible for resending the eGift to the recipient.
64API (Application Programming Interface)
65This section only applies if you choose to use the API feature.
66We will supply you with an API (Application Programming Interface) for the programmatic delivery of eGifts (the "Send" API method) or generation of eGift URLs (the "Get" API method).
67You are responsible for keeping your API key confidential and secure. You will be liable to pay for all eGifts delivered using your API key.
68If you use the Get API method, you are responsible for securely storing and backing up the eGift URLs before they are delivered to recipients. We will not be able to replace, refund or reimburse you for lost or stolen eGift URLs.
69If you use the Get API method, you acknowledge that as you are responsible for the delivery of eGifts, we do not know the email address of eGift recipients. As such we cannot provide support to recipients who enquire about lost eGifts or eGifts never received, as we cannot identify the rightful recipient of an eGift. In these circumstances, you are responsible for resending eGift emails to recipients who claim they have lost or never received their eGift.
70How reliable is the GiftPay system?
71We are very confident that we have built a reliable eGift system. However, despite our best efforts, we cannot guarantee that the GiftPay system will be 100% reliable and available at all times. We also cannot be responsible for errors or issues such as network and internet errors that are out of our control.
72Mutual Good Faith
73We are both partners in this agreement, therefore both of us can expect that the other party will act on good faith and in the best interests of each other.
74Termination
75Either party to this agreement may terminate this agreement with 7 days' notice to the other party.
Gift Card FAQ
How do I buy a Flexi eGift Card gift card with crypto?
Choose an amount, pick the coin and network you want to pay with, and send the exact amount shown to the deposit address. Your code is delivered as soon as the payment confirms on-chain — no account verification or KYC.
How quickly is the Flexi eGift Card gift card delivered?
Instantly. The code appears on screen once the crypto payment confirms.
Do I need to verify my identity?
No. 0fiat does not require KYC to buy a gift card with crypto.
Which cryptocurrencies can I pay with?
USDT, USDC and other major coins across several networks. The available coins and networks are listed at checkout with a live quote before you pay.